Returns & Refunds

1. 60-night sleep trial

You may sleep on your SideCozy pillow at home and request a return within 60 nights after delivery. A return must be authorized before it is sent back and must meet the eligibility requirements below. Your statutory consumer rights, where applicable, are not affected by this policy.

2. Return eligibility

To qualify for a return, an item must be:

• clean, undamaged beyond reasonable trial use, and free from stains, odors, pet damage, or misuse;
• complete with included accessories and instructions; and
• accompanied by the order number or another proof of purchase.

Items marked final sale, personalized items, gift cards, and products damaged after delivery are not eligible unless they are defective or the law requires otherwise. We may reduce or decline a refund if an item is stained, misused, incomplete, or returned outside the trial window.

3. Starting a return

Email us using the address below with your order number, the item you want to return, and a short reason. We will confirm eligibility and send return instructions. Do not send an item to an address on the original parcel unless our return instructions tell you to do so; unauthorized returns may be delayed or refused.

4. Return shipping

Eligible returns from the contiguous United States receive a prepaid return label. Original expedited or special-delivery charges are not refundable. Customers outside the contiguous United States are responsible for return shipping unless an item is damaged, defective, incorrect, or local law requires otherwise.

Keep your shipping receipt and tracking details until the return is complete. You are responsible for the parcel until it reaches the designated return location unless we provide otherwise in writing.

5. Refund timing

We will inspect your return and email you with the outcome. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or payment provider to post the credit; their processing time is outside our control.

If more than 15 business days have passed since we approved your refund, contact us so we can investigate.

6. Damaged or incorrect items

Inspect your order when it arrives. If an item is defective, damaged in transit, or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. We will assess the issue and arrange an appropriate replacement, refund, or other remedy at no additional return-shipping cost to you.

7. Exchanges

The quickest way to receive a different product or option is to return the eligible original item and place a new order. This avoids reserving stock while a return is in transit. Any replacement offered for a damaged or incorrect item will be handled directly by our support team.

8. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but cannot guarantee changes once fulfillment has started. If an order has already shipped, you may request a return after delivery under this policy.