Contact Us

For help with a product, order, delivery, or return, email support@sidecozy.com. Our customer care hours are Monday–Friday, 9am–5pm ET / 6am–2pm PT.

Order support

Include your order number and the email address used at checkout. You can also check current fulfillment and tracking information on the Order Status page.

Returns

Eligible pillows can be tried at home and returned within 60 nights of delivery. Review our Returns & Refunds Policy or email us with your order number and the item you want to return.

Product questions

Include the product name, selected loft or size, your usual sleep position, and your mattress firmness. The more context you provide, the more useful our answer can be.

Damaged or incorrect items

Include your order number and clear photographs of the item and shipping packaging. Do not send an item back until you receive return instructions.

Frequently asked questions

When will my order ship?

Orders are usually packed within 1–2 business days after payment is confirmed. Delivery timing depends on the destination and carrier. See our Shipping Policy for details.

How can I track my order?

Use the Order Status page with your order number and the email address used at checkout. Tracking can take up to 48 hours to show movement after the carrier receives the package.

Can I change or cancel an order?

Email us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once an order is being prepared or has shipped.

What is the return window?

Eligible pillows may be returned within the 60-night sleep trial. Returns must be authorized before they are sent back. Review the Returns & Refunds Policy before requesting a return.

Do you ship internationally?

SideCozy currently focuses on the United States. Available destinations and any shipping charges are shown at checkout.

Related policies

Shipping Policy · Returns & Refunds · Warranty · Privacy Policy